Kariyer - İş İlanı

Customer Service Specialist


  • Bachelor’s degree in science or engineering.
  • Min.3 years working experience in Customer Service and Supply Chain multi-functions (3PL Management, Transportation Management, Supplier Management etc.) preferably in an international company.
  • Preferably 2-3 years’ working experience in sales department with logistic knowledge.
  • Bachelor level education or equivalent in experience.
  • Advanced knowledge on MS Excel and PowerPoint
  • Excellent command of English is required.
  • Must have good problem-solving skills, work independently, stress resistant, be a team player, able to work in a fast-moving environment and have a friendly, helpful personality.
  • Good administration & organizational skills.
  • Work accurately and timely.
  • Military service should be completed for male candidates


  • Receive, check and process customer orders to SAP, check/confirm delivery date.
  • Monitor customer order backlog and pro-actively initiate expedites with the objective to meet Customer Requested Delivery date.
  • Manage customer forecast, analyze forecast demand against actual orders, and coordinate relevant actions with supply chain, sales and customer.
  • Create shipment in SAP and release to warehouse, coordinate with warehouse for shipment issue. Prepare shipping document.
  • Co-ordination of any special shipping arrangement with warehouse/transportation company and SCM team.
  • Issue invoice and proforma invoice. Review AR/ follow up overdue invoice.
  • Support customers inquiries (availabilities, price, product information etc.), create and maintain customer master data, maintain/update customer price data in SAP, build and maintain a good relationship with customers.
  • Maintain material master data, set up new product, maintain price etc.
  • Demand management: forecast analysis/review, safety stock review, monitor/maintain stock level etc.
  • Issue purchase order, update delivery date, monitor inbound schedule, prepare import document, monitor vendor performance, resolve customs issue etc.
  • Managing all customs procedures for different product groups and overseas shipments from different locations.


Years of Experience : 3 - 4 years of experience
Military Status : Completed
Level of education : Bachelor’s (Graduate)
University Department : -
Languages : English (Reading : Advanced, Writing : Advanced, Speaking : Advanced)
  • Departman : IABG - Lojistik
  • Pozisyon : Müşteri Hizmetleri Uzmanı
  • Bölge : İstanbul
  • İlan Tarihi : 26.01.2023